Pour les francais

bonjour voilà j’ai acheté le jeux mais j’ai toujours pas recu la cle sur mon compte alors que sur mon compte bancaire il me mete que j’ai bien payer 9.15 je voudrais savoir pourquoi j’ai rien recu ah et je suis de belgique je sais pas si sa a avoir mais voila sur sa a ++

for English

hello here I bought the game but I still not received the key in my account while on my bank account he mete me that I have to pay 9.15 I would like to know why I received nothing and I’m ah belgium I do not know if it has to be but here’s a + +

Hey
Which store did you purchase from?
The Windows Store
Our Website - http://www.greenheartgames.com/
Somewhere else?

If you paid via Bank Transfer on the Greenheart Games store then once the monies have cleared you will receive an email from Fast Spring with download links so that you can download the game.
Please keep this email safe as it will allow you to reinstall and update.
It will contain links for all the platforms we support and you can install the game on up to 3 machines for your personal use.

You will then receive a further email receipt reminder for your convenience.
Please note that it takes 3 - 7 working days for Bank Transfers, Thats Monday 9am to Friday 12pm Only. Excluding Weekends and Bank Holidays.

I paid on the site of games as it is on the site 27/09/2013 I will pay day

If you paid by bank transfer it will take some time for the money to clear. Then you will receive the game.
If you paid via credit card then contact orders@fastspring.com and they will trace your order.

If you need your steam key then please contact orders@fastspring.com and ask them to resend the order fulfilment email.

Michel we have a hard time understanding what it is you requesting.
Possible you can ask in dutch? :slight_smile:

it’s good I got the game thank you anyway for your help and good luck to you

Ton problème est réglé ?

oui on m’a envoyez-les donner du jeu et ma clé pour steam merci à ceux qui ont voulu maider et désoler du derangement

yes we send the game and give me my key to steam thank you to those who wanted to help me grieve the derangement