I haven’t received my steam key! I got it on the site sooo
- What if I didn’t get the email?
a. check your SPAM folder and search for an email from support@greenheartgames.com
b. check that you are searching in the correct inbox. We will send the key to the email address you have used when ordering the game (if you have contacted fastspring before, to update your email, then we will send it to the updated email address).
c. check your calendar, if it’s not the 30th yet, then please be patient.
d. if you still cannot locate the key and it’s past August 29th then please check here for status information and if no more info is available please contact support@greenheartgames.com - be patient, we will do our best to respond in time.
- When will Steam keys be available?
We will start sending out Steam keys to customers who purchased the game from our website later today, August 28th. If we are not running into any major issues we expect that the vast majority of emails should be sent out by August 29th, in time for the Steam release. We will send out emails sorted by the order date. Customers who bought the game early on will receive their key first.
We will update this forum post with the up-to-date status.
For customers who bought on the Windows Store we will publish an update that will enable players to claim a key from within the game. The ETA for this update is the 29th but since Microsoft has the last say of when the update will go live this could vary.
Be patient, young padawan.
If you read the FAQ once more, you’ll remember that the keys are being given out in the order that customers ordered the game. Since you were apparently later to the party than most, you’ll have to wait until it’s your turn.
i bought mine in may will that be today or tommorow? no rush or anything its just i want to know cuz i keep checking my email every 10 mins