My download link wont reset

I have emailed orders@fastspring.com to reset my download link but I have received no word and my link still doesnt work 2+ hours later. Please help.

Be patient dude, it’ll take more than a few hours.

Hi Justin,

Sorry to hear about this!

I would agree with Kizza on this one: while usually Fastspring has a quick response, we normally advise anyone who emails us to wait at least a day or two before sending them a reminder.

Thanks for your support :slight_smile:

Just as a follow up. If you are still experiencing this problem, let us know.