Good morning,
I bought game dev tycoon a while ago from the website, I got the e-mail and downloaded it from that and then I assume I must have deleted it.
However, i wanted to update the game recently but had no e-mail.
I sent an e-mail to the adress provided on the site, the one where it says “If you have lost your download e-mail please send a message to _____”
I have sent 2 e-mails to it and still have had no reply, On top of that, I also haven’t been given the steam key copy of it.
I don’t know what more I can do?
And buying it again isn’t an option here.
tl:dr
Lost my download e-mail, but have had no replies from the address I was told to inform.
Also don’t have my steam key.
If you legitimately received an email from FastSpring in the past, then FS should have a record of your order. Sending a request to them is the best way to get a fresh email, but make sure you include as much information as you can find, such as paypal/credit card details, order email, etc. There can sometimes be a delay from FS, so be patient, and I’m sure they’ll get to you eventually.
As for Steam keys, those will be released on the 29th, so you shouldn’t have any yet.
I am fully up to date with answering support emails at support@greenheartgames.com. I work in the UK GMT+1 timezone.
Please check your spam folder and main inbox.
You can let me know the email address you used to contact me and i can check if i have recieved any emails from you.
You can also contact orders@fastspring.com with your name, payment method and email address associated with the order and they will re-send your download links email once verification is complete.
Re Steam Keys
We will be releasing Game Dev Tycoon on Steam, on the 29th of August. The game is available for pre order now but cannot be played until the 29th.
Please have patience as we need to prepare our game for release on Steam and arrange the distribution of Steam Keys.