Having Issues with Email

So, I bought GDT maybe a year and a half ago and this Christmas I got a new computer. I emailed them about it and I was just wondering, does anyone know what the average response time is when you email them.

When did you email them? Christmas is a very over-loaded period :1

Hey @TheNatan01 I usually respond to emails within 24 hours and nearly always 72 hours at the very latest. When did you contact me and have you checked your spam folder?

I just received an email back a few hours ago. Love the community for this game and how much the developers pay attention and listen to their customers! Thanks for the quick responses.

same thing happened to one of my mate but didn’t find any solution yet help will be apreciated